The staff was very polite and the hotel smelled nice especially the lobby side. Good initiative from the hotel to prepare cold water for the check in and out guests.The breakfast has a lot of choices. Very good value for money with that strategic location. 👍🏽
Nurlisa
квітень 2025 р.
the staff was very attentive and helpful. tried their best to accommodate my kid's medication storage requirement as well as room request. parking was easy too. Family room was spacious & clean. Walking distance to KOMTAR JBCC and nearby malls. There's also mynews.com on the lobby floor which opens until 2am. They even have a storage room to park your luggage after check out if you still want to walk around the area. Overall it was a pleasant stay & would stay here again.
Fauzan
вересень 2024 р.
Choose this hotel to celebrate my husband's birthday, I can’t say enough good things about the customer service I received! especially the customer service person named Suzy, She was prompt, courteous, and remarkably efficient in resolving my issue. She took the time to listen carefully and provided solutions that exceeded my expectations. Every interaction was handled with care and respect, making the whole experience smooth and stress-free. This level of service is a real gem and sets a new benchmark for what excellent customer support should be—highly recommended!
Marianah
вересень 2024 р.
The hotel offered excellent value for its price point. Komtar was conveniently located within walking distance. Breakfast was satisfactory. Overall, the experience was quite positive. While the air conditioning unit was somewhat dated, it provided effective cooling.
J-jeo
березень 2025 р.
The hotel staff demonstrated exceptional friendliness and kindness. Despite the hotel being quite full, the receptionist went above and beyond during check-in to accommodate my request for two side-by-side rooms, doing their utmost to assist. The rooms were impeccably clean, and everything was arranged neatly and to my satisfaction.
Marcus
лютий 2024 р.
The location in the heart of JBCC, the lobby even small but much a good ambience. the Staff at the front desk very helpful to my needs and polite also the F&B Staff. Breakfast (for adults RM35/- , Kids below 5yrs FOC) I could say, 4 stars (except the mee goreng mamak because of “masih rasa kapur”. nasi lemak+sambal+ayam masak sos was so good.
Noralia
травень 2024 р.
The location of this hotel is really good being just one block away from the railway station serving trains to both Singapore and Malacca/Kuala Lumpur. It also has an Irish bar next door. The breakfast is also really good. Very reasonably priced especially if you are coming from the mega expensive world of Singapore.
Colin
лютий 2025 р.
Location is near the JB customs and opposite of Komtar JBCC. Price is reasonable for what we paid for (a room for 4 adults). The staff at the reception, Fairul, was professional, polite and warm, making our stay more hospitable. Would consider staying at this hotel on the next visit.
Muhammad
лютий 2025 р.
Convenient parking. (Very) attentive staff. Clean, cozy room. This is my 2nd stay, the breakfast service surprised me. Both mornings of my 2 night stay, the scrambled eggs were finished when I came down. But the staff were attentive and took initiative to replenish within 5 minutes. Great job team!
Gareth
серпень 2024 р.
location is convenient! Very close to City Square. It's gd to have the convenient store with little eating corners. Room is very clean.
Annlok
березень 2025 р.